N8N Workflow
Send Rapiwa WhatsApp Apology & Reorder Link When Shopify Order is Cancelled
WhatsApp messages for Shopify order cancellations: verifies customer numbers via Rapiwa, sends personalized apology and reorder links, and logs all attempts in Google Sheets.
Shopify Order Cancellation WhatsApp Workflow
Who Is This For?
This n8n workflow listens for order cancellations in Shopify, extracts customer and order data, verifies WhatsApp numbers via a messaging API, and sends personalized apology messages with reorder links. Logs are stored in Google Sheets for tracking.
What This Workflow Does
- Listens for cancelled orders in Shopify
- Extracts customer details and order information
- Generates a personalized apology message with reorder link
- Sends messages via WhatsApp using a messaging API (Rapiwa, Twilio, etc.)
- Logs communication results in Google Sheets
Key Features
- Real-Time Cancellation Detection
- Personalized Messaging including customer name, order details, and reorder link
- WhatsApp Integration for higher engagement
- Error Handling: Logs success and failure
- Convenient Reorder Link for customers
Requirements
- n8n instance with Shopify Trigger, HTTP Request, Code, and Google Sheets nodes
- Shopify store with API access
- WhatsApp messaging provider account with API access
- Valid customer phone numbers in Shopify orders
Setup Steps
- Credentials Setup: Configure Shopify API, WhatsApp API (Rapiwa/Twilio), and optionally Google Sheets OAuth2.
- Configure Trigger: Set workflow to trigger on Shopify order cancellations.
- Customize Message: Edit apology message template to include store branding and reorder link.
- WhatsApp Node: Connect API credentials and ensure proper phone number formatting.
Google Sheet Required Columns
| Name | Number | Address | Price | Title | Re-order Link | Validity | Status | |
|---|---|---|---|---|---|---|---|---|
| Customer Name | 8801XXXXXXXX | email@example.com | City, Country | BDT 0.00 | Product Title | Reorder Link | unverified | not sent |
| Customer Name | 8801XXXXXXXX | email@example.com | City, Country | BDT 0.00 | Product Title | Reorder Link | verified | sent |
Important Notes
- Ensure phone numbers are WhatsApp-enabled and properly formatted.
- Respect WhatsApp API rate limits to avoid throttling.
- Comply with data privacy regulations when sending messages.
- Monitor logs for failed messages and test with dummy data before going live.
Useful Links
Support & Help
Item details
Release date
2025-11-04
Last update
2025-11-12
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